Company Case Study 01 · Black Hawk Services
A fully managed cold outbound system turned prospecting into measurable sales opportunities. As more conversations were booked, we expanded the work to make appointment handling and follow-through easier.
2,497
Prospects contacted
209
Replies received
8.37% reply rate
79
Positive replies
3.16% of contacted prospects
26
Sales calls booked
32.91% of positive replies
Active campaign snapshot dated November 4, 2026. Booking counts are scheduled calls, not completed meetings or closed sales.
Actual screenshots from the Black Hawk Services campaign. The first shows overall performance; the second shows outreach sequences and message variants.
Start with one costly bottleneck. Explore a practical next step in a complimentary Automation Discovery.
The Starting Point
Cold outreach must do more than reach inboxes. Interested prospects need a path to booking, and the team needs a reliable process for handling each new appointment without adding administrative work.
The GIANT AI Solution
A managed outbound system connecting prospect targeting, personalized outreach, response monitoring, and appointment booking. The work later expanded into appointment confirmations, onboarding handoffs, content coordination, and reporting.
Start Small. Expand What Works.
The technical detail stays optional. Here is how each stage improved the way the business operates.
Step 01
Targeted cold outreach produced 209 replies, 79 positive responses, and 26 calls booked.
Target market research, prospect sourcing, outreach message variations, multistep sequences, response monitoring, and booking coordination.
Step 02
Appointment confirmations and handoffs were organized so booked interest could move toward a scheduled conversation.
Calendar monitoring, new booking detection, duplicate checks, Google Apps Script reminder scheduling, Trello task creation, preparation handoffs, and readiness checks. Reminder stages were set for 24 hours, 12 hours, and 1 hour before appointments.
Step 03
Content planning, approval processes, and publishing handoffs became repeatable.
Production checklists, task deadlines, approval handoffs, reusable communications, and AI assisted content preparation.
Step 04
Reporting routines gave leadership a structured view of ongoing work and follow-through.
Tuesday readiness briefs, weekly leadership reporting, calendar audits, deadline monitoring, and operational review routines.
A successful outreach program needs more than leads. It needs the operational capacity to turn new interest into real sales conversations.
Next Step
You don’t need to automate everything. Start by solving the bottleneck that’s costing the most time, resources, or opportunity. Schedule a complimentary 30 minute Automation Discovery to explore where we can help.
